Refund policy
Please inspect your order when it arrives. For a wrong, missing or defective item, we recommend contacting us within 3 days of delivery so we can review the issue promptly.
Wrong, missing or defective items
Submit your order number, the affected style IDs and a description through our contact form. If photos are needed to review the issue, our support team will request them by email. Keep the items and packaging while we review the case. Once the issue is confirmed, we will arrange an appropriate replacement or refund for the affected items.
Sizing or change-of-mind requests
Check the size guide and product photos before ordering. We do not offer unconditional returns for a size selected incorrectly or a change of mind. If you need help, contact us and we will review your request.
Before returning anything
Contact us first. Do not send products back without our written instructions. Any required return arrangements will be explained after your request is reviewed.
Refunds and live offers
Approved refunds are issued to the original payment method. The time needed for the funds to appear depends on your payment provider. For a live offer, identify the affected sets and include your TikTok username and host reference when available.
Delivery concerns
If tracking stops updating or your order has not arrived, contact us so we can review the tracking and delivery details. If dispatch is delayed beyond the stated timeframe, we will contact you with the available options, including cancellation and a refund for unshipped items.
The 3-day period is a recommended contact window, not an automatic refusal of later requests. This policy does not limit rights or remedies required by applicable law.
CONTACT ORDER SUPPORT